Frequently Asked Questions

Yes. We operate 24 hours a day, 7 days a week, every day of the year including holidays. Our dispatch line answers around the clock. Real emergency calls (door stuck, security risk, vehicle trapped, hanging spring) get priority routing day or night, with no after-hours surcharge.

Most NYC-metro calls get same-day service. Average arrival is around 90 minutes from the time of the call during daytime hours. Overnight calls vary depending on the queue, but real emergencies are dispatched within minutes regardless of the hour.

A real emergency is a situation where the door cannot be safely left as-is until business hours: door stuck open (security risk), broken spring with hanging cable that could fall, vehicle trapped inside, fresh accident damage exposing the home to weather, or a commercial roll-up that prevents store opening. These get priority dispatch.

No. Estimates are free across the NYC metro. We only charge if you approve the work in writing. There is no $39 or $59 trip fee that gets credited only if you commit on the spot.

$189-$349 installed for a standard residential torsion spring, depending on door size, weight, and spring rating. Most jobs under 90 minutes. We do not run "$99 spring specials" that double once the truck arrives.

$129-$279 depending on the failed component (stripped gear, dead capacitor, fried logic board, bad sensor, broken remote). Full opener replacement runs $329-$589 installed including a 1-year labor warranty.

$1,299-$3,499 installed depending on door type, insulation level, window package, and opener bundle. Standard insulated steel doors at the low end, custom carriage-house and full-glass aluminum at the high end.

Yes. We offer 0% APR same-as-cash financing for 12 months on installs over $1,000, plus extended-term financing up to 60 months for larger jobs. Application takes 60 seconds, decision is instant. See the financing page.

Yes. We carry general liability insurance and workers compensation. We provide a certificate of insurance on request for HOAs, co-op boards, and commercial property managers.

Parts carry the manufacturer's warranty (typically 1-7 years on springs, 1-3 years on opener components, varies by brand). Our labor is warranted for one year in writing on every invoice. If something we installed fails within the warranty window, we come back and fix it at no charge.

All major brands. Trucks regularly stock parts for LiftMaster, Chamberlain, Genie, Marantec, Sommer, Clopay, Wayne Dalton, Amarr, Raynor, Overhead Door, C.H.I., Haas, Northwest. Obscure or older parts can usually be sourced within 24 hours from local NYC suppliers.

Watch for: noticeably louder operation than usual, the door feeling heavy or unbalanced when you disconnect the opener and lift it manually, visible gaps in the spring coils, rust spots, or the door stopping mid-cycle. Replacing a worn spring proactively costs the same as replacing a broken one but avoids the emergency call and trapped vehicle.

Probably yes. Garage door openers typically last 12-18 years. Common end-of-life failures include stripped main gear, failed capacitor, dead logic board. Replacing proactively ($329-$589 installed) is more cost-effective than waiting for a failure and paying emergency dispatch plus a rushed install.

Yes. Torsion springs store enormous energy under tension. A spring that snaps under load can release several hundred foot-pounds of force in a fraction of a second, sending sharp metal fragments across the garage. Spring replacement is the #1 cause of serious DIY garage door injuries. The cost difference between DIY and professional ($189-$349) is not worth the risk.

A few possible causes: a stuck wall button, a remote with a stuck button (especially if loose in a car cup holder with weight pressing on it), interference from a neighbor's opener (rare with modern rolling-code remotes), or a damaged logic board. Most "ghost opening" calls turn out to be a stuck button — fix is usually free or very cheap.

Yes. Visa, Mastercard, AmEx, Discover. We also accept cash, check, Zelle, Venmo, and Apple Pay. Financing available on installs over $1,000.

Yes. All on-site estimates are free and written, and there is no obligation to proceed. Phone quotes are also free — give us the door symptoms and zip code and we will quote within 15-20 minutes.

Yes. Storefront roll-ups, warehouse sectionals, parking-garage gates, loading docks, and high-cycle commercial openers. We provide certificates of insurance, W-9s, and net-30 billing for commercial accounts.