How fast can you actually reach me?
Most NYC dispatches go out within 20 minutes of the call and arrive 60–120 minutes after that. Emergencies — door stuck, vehicle trapped, security risk — jump the queue any hour.
Are you really 24/7?
Yes. Real human dispatch every hour. Trucks roll on holidays. No after-hours surcharge.
How much does spring replacement cost?
We quote spring replacement free, in person, with no obligation. Phone quote first; on-site honors the lower price.
What's a service-call fee?
We don't charge one. Free estimate across the NYC metro. We only charge when you approve work in writing.
What brands do you service?
All major brands — LiftMaster, Chamberlain, Genie, Clopay, Wayne Dalton, Amarr, Raynor, Overhead Door, Marantec, Sommer, C.H.I.
Do you do commercial?
Yes — storefronts, parking garages, warehouses, loading docks, roll-ups, sectionals, high-cycle openers.
What's your warranty?
One year of labor in writing on every invoice plus the manufacturer parts warranty (typically 1–7 years).
Can I DIY a torsion spring?
No. Hundreds of pounds of stored force. Has killed and seriously injured DIY homeowners. Wait for a pro.
Do you take credit cards?
Yes — all major cards, plus Zelle, Apple Pay, and check.
What if your phone quote is wrong?
We honor the lower of phone vs. on-site quote. If the in-person scope changes the number, we re-quote in writing and only continue if you approve.
Can you replace just one panel?
Often, yes. We match panel models, finishes, and window inserts and swap a single section in under 2 hours when stock is available.
Do you do new installations?
Yes — Clopay, Amarr, Wayne Dalton, Raynor, Overhead Door, C.H.I., and others. Old door haul-away, opener pairing, and a written warranty included.
How do I find my opener model number?
Look on the back or motor cover of the opener unit overhead in the garage. White label with brand and model.
My remote works but the keypad doesn't — why?
Wireless keypads die from corroded batteries, cracked rubber covers, or rolling-code drift. We program every major brand and replace broken units.
Is the door dangerous if it's off-track?
Yes — off-track doors can fall. Stop using and call us.
